How Training Protects Your Investment In New Technology

Are you thinking about using Connected Communities to help your residents connect with others, access community information, and enjoy more freedom and independence? Wondering what kind of training and support you and your staff will get with this exciting new program? 

AARP Foundation has you covered — from preparation and delivery to installation and training. We know that any new technology is a big investment, and we’ll work with you to incorporate voice-activated technology into your properties and resident programming.

Here’s how our proven methodology supports you every step of the way:

  1. PLANNING AND INSTALLATION
    With our support, deploying Connected Communities devices in each resident’s unit is a straightforward process. We’ll help you buy new voice-activated devices and hardware in bulk, and at a discount! We will equip your team with detailed instructions on how to manage the device installation process at your facility, including an easy-to-follow installation guide and device-setup checklist.

  2. EDUCATIONAL RESOURCES
    You’ll get a clear-cut training curriculum and educational resources specifically designed for older adults – including facilitator guides, workshop presentations, course handouts and explainer videos. Your staff will continue to have access to updated training materials as the device technology evolves, ensuring that you always have answers at your fingertips.

  3. LIVE TRAINING
    Our train-the-trainer model will build your in-house technical support capacity. We’ll come on site and train your staff and volunteers to facilitate peer-based training for your residents. You’ll receive device training and learn how to manage our easy-to-use, web-based portal, so that you can input and manage your facility’s events, news, and activities.

  4. TECHNICAL SUPPORT
    We’ve got your back. If you are another staff member run into issues that you are unable to solve using the training documents, we offer email support and usually respond within two business days.

  5. MARKETING
    You’ll get customizable marketing materials to help you attract volunteers and participants, ensuring that activated technology is adopted and used across your community

  6. SAMPLE POLICIES & AGREEMENTS
    We’ll give you sample policies and agreements on privacy, confidentiality, posting guidelines, volunteer hours, and more to help staff and volunteers understand and comply with regulations.